Helpdesk
Services
Our local team of expert engineers here at easipc will be on hand to help deal with all manner of technical queries via telephone, email or remote…
The Complete Solution
easipc currently provides class leading ICT support to schools and academies across Northamptonshire, Buckinghamshire and beyond.
To complement our growing service portfolio, easipc now provides your school or academy a complete telephone and remote Service desk support SLA, enhancing your onsite support service provided by easipc.
We will deliver a full Service desk solution that covers all aspects of support for your school’s network, improved year on year following extensive customer feedback.
The various levels of support cover as much or as little as you require and is aimed at schools and academies who value their ICT provision and put an emphasis on providing the latest working technology to staff and students.
Enhanced Support
Our local team of expert engineers here at easipc, with a combined experience of 30+ years supporting all aspects of ICT in schools and academies across the county, will be on hand to help deal with all manner of technical queries via telephone or remote access, offering complete ITIL and FITS standard support for your vanilla curriculum, EasiServ and admin server networks.
Working in parallel with your onsite support, our Helpdesk will provide cover for your school out of scheduled technician time and also assist your technician with higher level technical assistance when onsite.
Our aim for the Helpdesk service is to enhance your overall level of support enabling you to use technology with confidence without having the worry of waiting for a ‘call back’ when you most need the support.
Interested in our Helpdesk services?
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Fill it out, and once submitted we’ll get back to you with a quotation for our services.
Why choose easipc?
Education Focused
Our local team of expert engineers here at easipc have a combined experience of 30+ years supporting all aspects of ICT in schools and academies across the county. We are experienced in education specific software and understand the demands of school staff.
Up to Standard
The easipc helpdesk offers complete ITIL and FITS standard support for your Curriculum, EasiServ and Admin server.
ITIL is the most widely adopted approach for IT Service Management in the world. It provides a practical, no-nonsense framework for identifying, planning, delivering and supporting IT services.
SIM’s & FMS Support
easipc offer a dedicated SIM’s & FMS service desk operating during office hours, in term time and through the school holidays. Your support calls are able to raised by phone, online or email. Support will be dealt with by our partners trained and experienced staff within the terms of a Service Level Agreement.
Microsoft 365 Support
Our support staff are fully trained with dealing with a multitude of problems that can occur with M365. We can usually get you back up and running within a few minutes.
“Isebrook SEN College have worked with EasiPC for many years. We have been extremely pleased with the service provided; our technicians are reliable, knowledgeable and helpful and they work extremely well with our staff, ensuring that our network operates smoothly. EasiPC are very much involved with our on-going strategic development of ICT and computing across the college and help provide us with the expertise which we require in this day and age.”
Richard Gargon
Deputy Head
Isebrook SEN College
“EasiPC have supported Simon de Senlis for around 7 years and during this time have helped transform Simon de Senlis from being outdated and poorly equipped to a technology rich learning environment which is now recognised as a Microsoft Global Showcase School. Through diligent and high level support across the Northampton Primary Academy Trust Partnership, EasiPC is helping us to achieve the great ideas and big vision that our teachers and school leaders have.”
Tom Reece
Head Teacher
Simon De Senlis Primary
