Onsite Support –
Technician Services
easipc now offers two types of technician support.
PPT Technical Onsite Support
This is the traditional PPT service where you define the amount of visits you require for a technician to come to your School or Academy.
Most of our Schools and Academies currently use this service, and is more suited for medium to large schools.
- Scheduled visits
- 3.5 or 7 Hour visits
- Tickets logged via our portal
- Tickets worked when on site
- Access to our Service desk via additional contract
- Visits by regular dedicated Technician
Our NEW easiRTS Support
easiRTS stands for easipc Remote Technician Service, born from the COVID-19 Pandemic where schools and ourselves found we could fix most things remotely. This is a more flexible service for small to medium sized schools, and includes access to our Service desk service.
- On demand visits (min 2hrs)
- 2 – 7 Hour visits
- Tickets logged via our portal
- Tickets worked to full SLA
- Access to our telephone
- Helpdesk for Staff Members
- Visits by one of the EasiRTS Technicians
Interested in our Technician services?
Click the button to open a simple small form.
Fill it out, and once submitted we’ll get back to you with a quotation for our services.
easipc offers an on-site support package that lets you use your school ICT system with confidence, while our technicians take care of the ongoing maintenance…
Bespoke
Our bespoke technician support service can be tailored to meet your schools individual requirements and budgets. Visits can be from only a single visit per term to a whole day every week or more. We also have a new remote technician service called easiRTS.
Cost Effective
Using the easipc technician service allows our customers to enjoy the benefits and expertise of a fully trained ICT technician without the overheads of employing a full time member of staff.
Reliable
We try to provide our schools with the same technician on every visit, helping to ensure familiarity and consistency with staff and technical setup. Each school has access to our online support portal system to log any issues.
Why choose easipc?
Education Focused
easipc only works with schools and academies. We have intimate knowledge of all the specialist systems, software and services that are used in the education environment and understand the pressures teacher’s face.
Safety
All technicians hold a current enhanced DBS, receive regular safeguarding training and have completed all necessary pre-employment checks. Please see our Safe Guarding Policy for further details.
Flexible to your needs
easipc understand things don’t always go to plan. We offer flexible use of your technicians time and if you require an additional support visit (for instance, before an Ofsted visit) we are more than happy to help.
Part of a bigger team
Your technician is not a one person band. easipc have a large team of on staff support specialists that are able to assist with hardware faults, server installations, networking, broadband issues, cloud and web technologies.
Outstanding service
easipc technicians are friendly and approachable, who aim to become part of your team. Schools have use of our online support portal to enable better reporting and tracking of issues. We also offer regular technical consultations, assistance with larger school roll-outs and sharing of knowledge from the wider support community.
We’ve got your back
Your support doesn’t stop the moment our technician leaves the school. We proactively monitor your admin and curriculum server; perform routine preventative maintenance of your network; monitor your backup checks to ensure integrity and security of your important data and audit your ICT equipment and licences.
Interested in our Technician services?
Click the button to open a simple small form.
Fill it out, and once submitted we’ll get back to you with a quotation for our services.
“Isebrook SEN College have worked with EasiPC for many years. We have been extremely pleased with the service provided; our technicians are reliable, knowledgeable and helpful and they work extremely well with our staff, ensuring that our network operates smoothly. EasiPC are very much involved with our on-going strategic development of ICT and computing across the college and help provide us with the expertise which we require in this day and age.”
Richard Gargon
Deputy Head
Isebrook SEN College
“EasiPC have supported Simon de Senlis for around 7 years and during this time have helped transform Simon de Senlis from being outdated and poorly equipped to a technology rich learning environment which is now recognised as a Microsoft Global Showcase School. Through diligent and high level support across the Northampton Primary Academy Trust Partnership, EasiPC is helping us to achieve the great ideas and big vision that our teachers and school leaders have.”
Tom Reece
Head Teacher
Simon De Senlis Primary
